At Polyvoxel, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or engage with our website, polyvoxel.com. By using our website, you consent to the practices described in this policy.
Information We Collect
When you visit polyvoxel.com, we may collect the following information:
- Personal identification information: Name, email address, phone number, and shipping address provided voluntarily during account registration, order submission, or checkout.
- Payment and billing information: Information necessary to process payments, securely handled by trusted third-party payment gateways. We do not store your credit card or payment card information.
- 3D model files and specifications: Files and specifications (e.g., material choices) submitted for custom 3D printing orders.
- Browsing information: IP address, browser type, device information, and interactions with our website, collected automatically using cookies and similar technologies.
- Account credentials: Username and password created during account registration.
Use of Information
We may use the collected information for the following purposes:
- To process, review, and fulfill your custom 3D printing orders or marketplace purchases, including generating instant quotations, order approvals, and arranging shipping.
- To communicate with you regarding your orders, provide customer support, and respond to inquiries via your dashboard or email.
- To personalize your experience by recommending products or services based on your browsing or order history.
- To improve our website, services, and product offerings based on user feedback and analytics.
- To detect and prevent fraud, unauthorized activities, or misuse of our platform.
Information Sharing
We do not sell, trade, or transfer your personal information to third parties without your consent, except in the following cases:
- Trusted service providers: We may share your information with third-party providers, including payment gateways, who assist with website operations, payment processing, 3D printing, and delivery. These providers are contractually obligated to handle your data securely.
- Legal requirements: We may disclose your information if required by law or in response to valid legal requests, such as court orders.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Payment transactions are processed securely through trusted third-party payment gateways, and we do not store your credit card or payment card information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
User-Uploaded 3D Models
When you upload 3D model files for printing, you are solely responsible for ensuring that the files are legal, your property, or used with proper authorization. Polyvoxel is not liable for any intellectual property disputes or illegal activities related to your uploaded models.
Changes to the Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.
Contact Us
For questions or concerns about this Privacy Policy or your personal information, please contact us at support@polyvoxel.com.