Welcome to Polyvoxel (polyvoxel.com). These Terms and Conditions govern your use of our website and services, including custom 3D printing and marketplace purchases. By accessing or using our website, you agree to comply with these terms. Please read them carefully.
Use of the Website
- Eligibility: You must be at least 18 years old to use our website or place orders.
- Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
- Accurate Information: You agree to provide accurate and current information during registration, order submission, and checkout.
- Prohibited Use: You may not use our website for unlawful or unauthorized purposes, including uploading illegal or infringing 3D models.
Custom 3D Printing Service
- Process:
- Users upload 3D model files and select specifications (e.g., material) to receive an instant quotation.
- Orders are submitted for review, where Polyvoxel may adjust pricing or reject orders due to model issues, resource limitations, or suspected illegal content.
- Approved orders are updated in the user’s dashboard with final pricing and revised delivery estimates. Users can then proceed with payment.
- User Responsibility: You are solely responsible for ensuring that uploaded 3D models are legal, your property, or used with proper authorization. Polyvoxel is not liable for any intellectual property disputes, malfunctions, or damages resulting from the use of printed parts.
- Quotation Accuracy: Instant quotations are estimates and subject to change. Final pricing is confirmed after order approval.
- Order Rejection: We reserve the right to reject orders for reasons including, but not limited to, technical issues, resource constraints, or suspicious/illegal content.
- Performance Disclaimer: Polyvoxel is not responsible for the functionality, durability, flexibility, or breakage of custom printed parts. Users must select appropriate materials and specifications or seek assistance if needed.
- Payment: Payments are processed securely via trusted third-party payment gateways. We do not store your credit card or payment card information. Cash on delivery is not supported.
- Delivery: Estimated delivery times are provided with the instant quotation and updated after approval. Users can monitor order status via their dashboard.
Marketplace Purchases
- Product Information: We strive to provide accurate product descriptions, images, and pricing but do not guarantee their completeness or accuracy.
- Personalized Items: Some products allow customization (e.g., adding images or text). Users are responsible for ensuring customization content is legal and appropriate.
- Pricing: Prices may change without notice. Promotions are subject to additional terms.
- Orders:
- Placing an order constitutes an offer to purchase.
- We reserve the right to refuse or cancel orders due to availability, pricing errors, or suspected fraud.
- Payment: Users authorize us to charge the total order amount, including taxes and shipping, via secure third-party payment gateways. We do not store your credit card or payment card information.
Shipping and Delivery
We aim to ensure timely shipping and delivery, but times are estimates and may vary based on location or other factors. Users can track order status via their dashboard.
Intellectual Property
All content on polyvoxel.com, including text, images, logos, and designs, is protected by intellectual property rights and owned by Polyvoxel or its licensors. You may not use, reproduce, or distribute this content without prior written consent.
Limitation of Liability
Polyvoxel, its directors, employees, or affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products. We make no warranties regarding the quality, accuracy, or suitability of our products or services.
Amendments and Termination
We may modify or terminate these Terms and Conditions at any time without notice. It is your responsibility to review these terms periodically.
Contact Us
For questions about these Terms and Conditions, contact us at support@polyvoxel.com.